Here are some things that could help:
- Check if your system meets system requirements.
- Turn off the special effects option in the settings menu.
- Try closing all of the other apps running in the background.
- Make sure you have enough memory space on your device.
- On Android, try clearing the cache.
If none of these things helped, be sure to contact our support at firstname.lastname@example.org. We'll do our best to help you!