Can't log into your account

In this article, we will look at the most common errors that might occur when you log into your account in our games. 

Google sign-in failed

The password is invalid or the user does not have a password.

This situation is generally solved though this method: 

1. Reset your password using this link. (Note that the password should only contain letters and numbers, no special characters!)

2. Log into your account using the option

Email signin failed

We have blocked all requests from this device due to unusual activity. 

This situation is solved by simply resetting your password: 

1. Reset your password using this link. (Note that the password should only contain letters and numbers, no special characters!)

2. Log into your account.

If none of the methods in this article helped, please write us at [e-mail].

Please include:

1. The method you used to sign in (Gmail, Facebook, Apple ID or E-mail).
2. A screenshot or a screen recording of the error occurring.
3. Your device model and its OS version.
4. Full title of the game where you came across the log in block.

Before contacting us, make sure you tried resetting your password without using any special characters.